Tips and error codes for troubleshooting the Author API

Author API will log error occurrences to the JavaScript console of the browser. These errors can be checked by the following command in the console: LearnosityAuthor.errors.

ErrorMessage for usersMessage for developers
Error code: 10000
An error has occurred
Error code: 10001
A configuration error has occurred; is salt-states up to date?
Error code: 20000
Missing mandatory parameter(s)
Error code: 20001
Invalid parameter length
Error code: 20002
Too many parameters passed
Error code: 20003
Invalid parameter type
Error code: 20004
Invalid parameter value
Error code: 20005
Invalid header value
Error code: 20009
JSON failed to validate against schema
Error code: 20010
XML failed to validate against schema
Error code: 20011
Error code: 20012
Not Found
Error code: 20013
Item not found in database
Error code: 20014
Tag not found
Error code: 20015
Tag type not found
Error code: 20016
Session not found
Error code: 20017
Dynamic content data missing or incomplete
Error code: 20018
Error in Adaptive algorithm
Error code: 30000
Duplicate entry in database
Error code: 30001
Database value missing
Error code: 30002
Items in activities need to be published
Error code: 30003
Items in activities need to be unique
Error code: 30004
Failed to select cache database for use
Error code: 40000
Access denied
Error code: 40001
Method not allowed
Error code: 40002
Consumer is not associated with an organisation
Error code: 40003
Consumer does not have sufficient access rights to current organisation
Error code: 41000
Missing security parameters
Error code: 41001
Invalid parameter length Ensure that your Consumer Key and Consumer Secret are correct as per those provided by Learnosity.
Error code: 41002
Not a valid consumer Ensure that your Consumer Key is correct as per those provided by Learnosity.
Error code: 41003
Signatures do not match Ensure that your Consumer Key and secret and domain are correct as per those provided by Learnosity, and ensure that your signature generation matches that provided in the Quick Start (SDK) or Security and Authentication section.
Error code: 41004
Timestamp out of valid range Ensure that your timestamp is within a 3 hour period of current UTC Time.
Error code: 41005
Invalid domain
Error code: 41006
Expired parameter must be a GMT date of format YYYYMMDD-HHMM
Error code: 41007
Request after the expire timestamp
Error code: 42000
Too many requests
Error code: 42001
This endpoint is no longer available
Error code: 43000
Requested version is lower than consumer minimum
Error code: 44000
Unrecognised dataset_type
Error code: 50000
Report Dataset is missing some required data
Error code: 50100
Report Dataset job is missing some required internal state
ErrorMessage for users
Error code: 10001
Error validating options
Error code: 10002
Error calling public method
Error code: 10003
Question JSON error
Error code: 10004
Error building columns
Error code: 10005
Error accessing Learnosity Questions API
Error code: 10006
Missing DOM hook
Error code: 10007
Fetch Activity Exception
Error code: 10008
Invalid Layout Exception

The error codes below can affect the assessment in the following ways:

  • Global UI Error - this is a fatal error that will stop the Learnosity app from working and is not recoverable. Users will see an error message printed out on the screen explaining the error. They will have to try loading the assessment again or report the issue.
  • Question UI Error - this is a fatal error that only applies to an individual problematic Question instance. Other Question instances are not affected and will continue to work as expected.
  • Alert Only - this is a recoverable error where the user can retry their last action before the error occured. For example, failing to save due to no network connectivity.

ErrorMessage for usersError type
Error code: 10001
Failed validating activity / format error Global UI Error
Error code: 10002
Response id conflict Global UI Error
Error code: 10003
Failed authentication Global UI Error
Error code: 10004
Submit / save responses failed Alert Only
Error code: 10005
Response not found Question UI Error
Error code: 10006
Audio save to server failed Alert Only
Error code: 10007
Authorisation failed Question UI Error
Error code: 10008
Audio asset failed to load Alert Only
Error code: 10009
Audio asset temporarily not available Alert Only
Error code: 10010
Audio asset expired Question UI Error
Error code: 10011
Your device does not support audio-capture functionality Alert Only
Error code: 10012
No microphone found Alert Only
Error code: 10013
Unable to save, question validation failed Alert Only
Error code: 10014
Audio asset format not supported Alert Only
Error code: 10015
Browser not supported Global UI Error
Error code: 10016
Failed capturing questions Global UI Error
Error code: 10017
Failed loading Questions API, can't load required modules Alert Only
Error code: 10018
Browser running in an unsupported compatibility view Global UI Error
Error code: 10019
Failed validating math Alert Only
Error code: 10020
Failed validating appended elements Alert Only
Error code: 10021
Discard responses failed Alert Only
Error code: 10022
Audio playback failed Alert Only
Error code: 10023
Unable to render latex Alert Only
Error code: 10024
Failed loading external resource Alert Only
Error code: 10025
Failed resuming activity, network connectivity error Alert Only
Error code: 10026
Cannot set response metadata on empty response Alert Only
Error code: 10027
Failed pushing offline data to server Alert Only
Error code: 10028
Called needs pushing with incorrect parameters Alert Only
Error code: 10029
Asset could not be uploaded Alert Only
Error code: 10030
Error in third-party adaptive backend Alert Only
Error code: 10031
Public method called with invalid arguments Alert Only
Error code: 10032
Public method was called on an app stub that was initialized without an activity object Alert Only